Salesforce enhances Service Cloud for unified customer care itbrief.co.nz - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itbrief.co.nz Daily Mail and Mail on Sunday newspapers.
Instead of managing separate threads for promotions and support, customers can automatically receive personalised opt-in marketing promotions and individual support all within a single WhatsApp chat between a brand and customer
Enhanced Customer Engagement: Salesforce's WhatsApp Upgrade itnewsafrica.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itnewsafrica.com Daily Mail and Mail on Sunday newspapers.
SAO PAULO - April 9, 2024 - Today, Salesforce , the #1 AI CRM, announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service.