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Salesforce enhances Service Cloud for unified customer care

Salesforce enhances Service Cloud for unified customer care
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New Salesforce-WhatsApp integration brings marketing, service conversations together

Instead of managing separate threads for promotions and support, customers can automatically receive personalised opt-in marketing promotions and individual support all within a single WhatsApp chat between a brand and customer

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Enhanced Customer Engagement: Salesforce's WhatsApp Upgrade

Enhanced Customer Engagement: Salesforce's WhatsApp Upgrade
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Salesforce com : New Salesforce-WhatsApp Integration Brings Marketing and Service Conversations Together -April 09, 2024 at 01:25 pm EDT

SAO PAULO - April 9, 2024 - Today, Salesforce , the #1 AI CRM, announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service.

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