Within our programs. We also look at readmission. We definitely look at readmission. 70 were not readmitted within 90 days. That we know. And that 65 of p. A. Discharges were not readmitted within 60 days. And lastly, Client Satisfaction. We that sounds like 35 of p. E. S. Discharges thats true. I was thinking about that. People would figure that. Absolutely. Well, yes. Okay. Our target right. Our target of readmission inpatient discharge our target is 80 . And we hit 74 . I dont know what our target is. But its something we continue to work on. And i have some ill get to kind of how we are trying to work on that. Our Client Satisfaction we do conduct them twice annually for Mental Health and Substance Uses. Also state mandates and they did show a summary score of 92 for both Mental Health and Substance Use. So our challenges. These are two of our major challenges. Our workforce vick i vacancies. We have significant vacancies and thats after a survey that we performed that was in decem
We performed that was in december, i think. Yeah. Yeah. Its about 20 across both Civil Service and communitybased organizations. We hear about the challenges in hiring and retaining staff. And especially when trying to hire bilingual staff, cantonese speaking and spanish speakers. We know theres a nationwide shortage of psychiatrist and San Francisco is not immune. We have a 23 vacancy rate, which is growing, as more of our psychiatrists retire. Engaging and treating people suffering from Substance Use and Mental Health issues, who experience homelessness, this is one of our challenges reaching this population for sure. Our clinic clientbased services are the bulk of our services. And they work well for those who are able to participate at this level of care. We know that homelessness makes it challenging to attend appointments, remember to take medication, and participate in other clinicbased services. Our intensive Care Management programs do fieldbased work. I know i have done it. B
Yeah. Its about 20 across both Civil Service and communitybased organizations. We hear about the challenges in hiring and retaining staff. And especially when trying to hire bilingual staff, cantonese speaking and spanish speakers. We know theres a nationwide shortage of psychiatrist and San Francisco is not immune. We have a 23 vacancy rate, which is growing, as more of our psychiatrists retire. Engaging and treating people suffering from Substance Use and Mental Health issues, who experience homelessness, this is one of our challenges reaching this population for sure. Our clinic clientbased services are the bulk of our services. And they work well for those who are able to participate at this level of care. We know that homelessness makes it challenging to attend appointments, remember to take medication, and participate in other clinicbased services. Our intensive Care Management programs do fieldbased work. I know i have done it. But theyre suffering from the same 20 vacancy rate
Our intensive Care Management programs do fieldbased work. I know i have done it. But theyre suffering from the same 20 vacancy rate across the board. So our current priorities. These are the things that we are doing. Were we want to meet clients where they are. We know. Were increasing outreach. These are the engagement specialists that we placed at the healthy streets operation center. They describe the they describe the harmreduction therapy services, which is kind of a popup clinic. And theyre going to be aligning themselves with street medicine. Were increasing our intensive Care Management. We have a shortterm i. C. M. Linkage program. And our i. C. M. Expansion and also we described these strategies to increase intensive Care Management flow from intensive care measure to outpatient to kind of open up more slots. Were expanding the hours of the Dropin Center from 5 00 p. M. To 9 00 p. M. , that offers us the opportunity to engage more clients and hopefully provide more linkage.
Experience homelessness, this is one of our challenges reaching this population for sure. Our clinic clientbased services are the bulk of our services. And they work well for those who are able to participate at this level of care. We know that homelessness makes it challenging to attend appointments, remember to take medication, and participate in other clinicbased services. Our intensive Care Management programs do fieldbased work. I know i have done it. But theyre suffering from the same 20 vacancy rate across the board. So our current priorities. These are the things that we are doing. Were we want to meet clients where they are. We know. Were increasing outreach. These are the engagement specialists that we placed at the healthy streets operation center. They describe the they describe the harmreduction therapy services, which is kind of a popup clinic. And theyre going to be aligning themselves with street medicine. Were increasing our intensive Care Management. We have a shortte