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Cleveland Slow to Address Language and Culture Barriers to Reach Spanish-Speaking Residents During Pandemic


Cleveland Councilwoman Jasmin Santana questions Tracy Martin-Thompson and Brian Kimball at a Human & Health Service Committee Meeting.
In the early months of the pandemic, Cleveland City Councilwoman Jasmin Santana, who represents a West Side ward with the densest population of Latinos in the city, said health department officials reassured her that when the city released urgent health updates, they would be translated into Spanish.
It didn’t happen.
The city put out public releases, sometimes daily as the pandemic evolved, about safety precautions, work restrictions and how many people were infected with the virus. But the information didn’t seem to make its way to the Spanish-speaking residents in Santana’s ward, where close to 40% of residents are Hispanic. ....

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