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Forward Air cyberattack backing up shipments at key market: airports The latest: Chief of Air Forwarders Association says cargo is moving but through manual processes; Wall Street reaction remains muted; and hackers go by ‘Hades’ Forward Air s customers say the ransomware attack has caused delays. (Photo: Jim Allen/FreightWaves) (An article about the subsequent return of Forward Air’s systems can be found here.) The ransomware attack on Forward Air’s (NASDAQ: FRWD) operational and information technology systems more than a week ago has caused shipping delays for customers, especially those that use them to move loads to, from and between airports. ....
Share: Forward Air s (NASDAQ: FWRD) operational and information technology systems more than a week ago has caused shipping delays for customers, especially those that use them to move loads to, from and between airports. Cargo is moving, but the information flow is hampered without the automated interfaces companies rely on, logistics professionals say. Freight forwarders and airlines are scrambling to locate freight, book loads and find other ways to communicate with Forward Air as well as their own customers in the absence of electronic connectivity, according to industry executives. The outage is especially significant because of the timing and Forward Air s market share in airport linehaul, logistics providers say. Options for alternative motor carriers are limited with most of them busy hauling goods during the seasonal holiday peak and having less supply as they try to get drivers home for Christmas. ....