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Why You Should Streamline Your Digital Workplace

Five reasons why it makes sense to reduce the number of individual tools employees use in favor of a single platform. ....

Cornell University , Specialized Solutions , Project Management , Great Design Drives , Digital Employee , Platform Based Approach , Digital Workplace Makes , Can Deep Work , Digital Workplace , Change Management Effort , Tobias Komischke , Digital Workplace Hub , Enterprise Collaboration ,

The Benefits of Service Design for Customer Experience

In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience. ....

Michael Flippo , Service Design Integral To Customer Experience , Service Blueprint , Service Design , Experience Design , Using Customer Journey Maps , Better Customer , Customer Experience , Tobias Komischke , Customer Experience Design , Journey Mapping , Voice Of The Customer ,

Making the Most of Your Customer Experience Journey Maps

Journey mapping is all about determining what matters to the customer, and not so much what you think matters for your customer. ....

Journey Maps , Foundational Steps , Customer Journey Mapping , What Lies Ahead , Great Looks , Customer Remains , Tobias Komischke , Voice Of The Customer , Journey Mapping ,

UX vs. CX: A Look at the Most Ubiquitous Terms in Human-Centered Design

Customer experience and user experience are two of the most ubiquitous terms in human-centered design. What's the difference and does it even matter? ....

Companies Are Misusing Net Promoter Scores , Users Arent Always One , What Went , Completion Time , Success Rate , User Errors , Promoter Score , Lifetime Value , Satisfaction Score , Said That , Still One , Tobias Komischke , Customer Experience ,

Eye Tracking vs. Saliency Modeling

Eye tracking and saliency modeling answer similar questions. But other factors will determine which approach is right for you. ....

Erik Mclean , Technique Suits Your Organization , Eye Tracking Software , Facial Recognition , Eye Tracking , Tobias Komischke , User Interface Design , Digital Experience , User Experience , Web Analytics ,