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Fidelity Bank Ghana and Newgen Software Win Award for Best Self-Service Banking Technology Implementation in Africa

achieved 50% increase in customer acquisition, 75% decrease in customer waiting time
ACCRA, Ghana, March 4, 2021 /PRNewswire/ Fidelity Bank Ghana Limited and Newgen Software have been recognized for
Best Self-Service Banking Technology Implementation in Africa at The Asian Banker Middle East and Africa Awards, 2020. The Bank is leveraging Newgen s solution for online account opening to enable omnichannel customer onboarding.
Fidelity Bank Logo
Fidelity Bank has long term strategic plans to transform into a digital bank and tap into the tech-savvy millennial market segment, among others, with the help of a unified onboarding platform. Newgen s online self-service account opening solution is very easy to use and it has enabled us to expand our reach, digitally, beyond our banking halls, said Edward Opare-Donkor, Deputy Managing Director (Operations and Support Functions) at Fidelity Bank. ....

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Fidelity Bank Ghana Awards Best Performing Agents

The pioneer and leader in agency banking, Fidelity Bank Ghana, rewarded its best performing agents in an awards ceremony in Accra, themed “The relevance of Agency Banking in a Pandemic (COVID-19)”. The bank also used this important occasion to announce the introduction of an insurance scheme for all of its over 4000 agents across the country to protect their businesses against burglary and theft.
Speaking at the awards ceremony, Nana Esi Idun-Arkhurst, the Divisional Director, Retail Banking of Fidelity Bank Ghana, explained that the introduction of the insurance scheme for its agents attests to the Bank’s commitment to the welfare and success of its stakeholders. She furthered stated that, “We appreciate the efforts and contributions of all of our agents towards the provision of convenient financial services and the promotion of financial inclusion in Ghana. ....

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Fidelity Bank, Prudential Life & UKGCC Host Insurance Webinar

Fidelity Bank, Prudential Life & UKGCC Host Insurance Webinar
14th Dec 2020 | Source: Fidelity Bank
Following the renewal of their partnership, Prudential Life Insurance Ghana and Fidelity Bank Ghana Limited working in collaboration with the UK Ghana Chamber of Commerce (UKGCC), Petra Trust and the National Insurance Commission held a webinar to educate the public on the best ways to build financial security.
The webinar, which streamed live on Facebook, titled Effective Financial Planning in Uncertain Times, brought together seasoned industry practitioners to discuss innovative ways that individuals can take charge of their finances for a better future.
The webinar which was moderated by Kojo Akoto Boateng of Citi FM/Citi TV, featured panelists such as Vera Lynnette Adomako-Nyantakyi, Chief Commercial Officer, Prudential Life Ghana; Nana Esi Idun-Arkhurst, Divisional Director, Retail Banking, Fidelity Bank Ghana Limited; Chris Hammond, Deputy Managin ....

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Prudential Life, Fidelity Bank & UKGCC Host Insurance Webinar

Prudential Life, Fidelity Bank & UKGCC Host Insurance Webinar
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