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BBCNEWS The Travel Show February 1, 2022 03:43:00

To use our own device. we are here to reassure them, to guide them and make sure that they have everything to hand. you ve got it. that s fine. you re going to make it. just have your ticket for me, please. it is a different way of travelling now. it is not about any more like, i just need my passport and my ticket to travel . it is more, do i have the right documents? have i done the right covid tests? how are you? i m all right. you are good? you are welcome. you take care. no worries, bye bye. everyone is on board. we managed even to have people who were struggling, so we had the last minute few of them jumping on board and train leaving on time, so this is fantastic. ....

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BBCNEWS The Travel Show January 30, 2022 01:50:00

Of travelling now. it is not about any more like, i just need my passport and my ticket to travel . it is more, do i have the right documents? have i done the right covid tests? how are you? i m all right. you are good? you are welcome. you take care. no worries, bye bye. everyone is on board. we managed even to have people who were struggling, so we had the last minute few of them jumping on board and train leaving on time, so this is fantastic. things change every single day. one day, they may seem prepared but then the next day, the rules have changed and that is because they are changing in requirements, the documents. creating that trust between them and us is really important. it is really important. that is the key here. ....

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BBCNEWS The Travel Show February 4, 2022 02:50:00

The qr codes, and we ve been really, like, flexible to use our own device. we are here to reassure them, to guide them and make sure that they have everything to hand. you ve got it. that s fine. you re going to make it. just have your ticket for me, please. it is a different way of travelling now. it is not about any more like, i just need my passport and my ticket to travel . it is more, do i have the right documents? have i done the right covid tests? how are you? i m all right. you are good? you are welcome. you take care. no worries, bye bye. everyone is on board. we managed even to have people who were struggling, so we had the last minute few of them jumping on board ....

Qr Codes , Ticket To Travel ,

BBCNEWS The Travel Show January 30, 2022 13:47:00

0k. before, we used to have customers that were prepared and excited but now, it seems like customers are very nervous and anxious about travelling. thank you. have a lovely trip, madam. pleasure. we are here at the station, making sure, and i ve been giving them clear information about what to expect for the next step of theirjourney. so, is it working? it s not opening. we do have issues with customers arriving with not android phones, for example. so, when they do have this kind of nokia small phone, they won t be able to use the qr codes, and we ve been really, like, flexible to use our own device. we are here to reassure them, to guide them and make sure that they have everything to hand. you ve got it. that s fine. you re going to make it. just have your ticket for me, please. it is a different way of travelling now. it is not about any more like, i just need my passport and my ticket to travel . ....

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