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Perhaps the only certainty in restaurants these days is the lack of it. What’s on a brand’s menu, what it costs, if it’s available, and even what channel somebody can order it from (and how it’s dynamically priced in response) all are as unstable as the supply and labor backdrop operators continue to weather. This isn’t lost on Pal’s Sudden Service, brand president and chief operating officer Adam Crosby says. In fact, it’s only served to clarify a 67-year-old mission statement. ....