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Tes Smith Tes Smith, director of quality and care at Saint Francis Hospice. - Credit: Saint Francis Hospice Tes Smith, director of quality and care at Saint Francis Hospice, talks about how the charity is restoring its services and heading towards business as usual . What a year it has been. As we move through this year and Boris’s roadmap out of lockdown, we are now able to start restoring and developing our services once more and move towards business as usual. What does that mean? All our individual patient and carer services have been tasked with reviewing their service, process and delivery models so we may be confident in what we can deliver going forward. ....