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Zestlife s contact centre achieves remarkable turnaround after optimising its Telviva investment

Challenges that were resolved included dropped calls, long wait times and no customer context visibility for agents.

Craig swainTelviva oneTelviva mobileTelviva engage

Telviva Platform Boosts Zestlife s Contact Centre Turnaround

Telviva Platform Boosts Zestlife s Contact Centre Turnaround
itnewsafrica.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itnewsafrica.com Daily Mail and Mail on Sunday newspapers.

Telviva oneTelviva mobileTelviva engage

Telviva revs up its all-in-one communication platform Telviva One

Telviva bundles its add-ons, as well as crucial CRM integration, into a single, cost-effective Telviva One Premium subscription.

South africaSouth africanRob lithChief commercial officerTelviva one premiumChief commercial officer rob lithTelviva oneCrm integrationOb lithElviva one premium subscriptionLl in one communication platform

Loadshedding Spells the End of Traditional Voice Telephony - IT News Africa | Business Technology, Telecoms and Startup News

Loadshedding Spells the End of Traditional Voice Telephony - IT News Africa | Business Technology, Telecoms and Startup News
itnewsafrica.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itnewsafrica.com Daily Mail and Mail on Sunday newspapers.

United kingdomSouth africaChris geerdtsMicrosoft officeTechnology disruption trendSa voice servicesUnified communicationsMicrosoft teamsRevenue overviewFixed voiceLocal technology disruptionTelviva oneTelviva engagePlatforms lead

How to thrive in the hybrid work era

Promoted | The right use of digital tools and a "change-fit" culture help businesses thrive in the hybrid work era.

South africaDavid meintjesTelviva one

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