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Leveraging omnichannel can dramatically improve debt collection, customer service
It s vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
South africa
South africans
Contact centre
Martie de beer
Debt collection
Customer service
Martie de beer
Contact centre
Managed service
Human agents
Open standards
Smart assistants
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