In a recent interview, K. Krithivasan, CEO of TCS, said that AI would result in a “minimal” need for call centres within a year. He is probably right. Chatbots today are better at comprehending human languages; they are also cheaper. So, what happens to the human agent?
Teleperformance plans to add 60,000 employees to its rolls in India in the next three years, taking its headcount to 150,000. It will also expand to 40 different sites in 20 cities.
Neha Sethi, Head of Marketing at Teleperformance India, joined us for a quick chat as part of our Marketing Maestro interview series. What’s been your…
Teleperformance Is Making Larger Bets on India - Nearshore Americas nearshoreamericas.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from nearshoreamericas.com Daily Mail and Mail on Sunday newspapers.