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Customer care: How the bot army will shrink the outsourcing pie

In a recent interview, K. Krithivasan, CEO of TCS, said that AI would result in a “minimal” need for call centres within a year. He is probably right. Chatbots today are better at comprehending human languages; they are also cheaper. So, what happens to the human agent?

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Teleperformance: French company Teleperformance eyes India expansion

Teleperformance plans to add 60,000 employees to its rolls in India in the next three years, taking its headcount to 150,000. It will also expand to 40 different sites in 20 cities.

Uttar pradeshMadhya pradeshAnish mukkerDaniel julienCertificate programme in data science machineOffering collegeEverest groupIndian school of businessTech prowessHigh value skillData scienceTeleperformance indiaBusiness process management

Teleperformance India Head of Marketing: Let s be the masters of change

Neha Sethi, Head of Marketing at Teleperformance India, joined us for a quick chat as part of our Marketing Maestro interview series. What’s been your…

Neha sethiTeleperformance indiaMarketing maestroReaking news

Teleperformance Is Making Larger Bets on India - Nearshore Americas

Teleperformance Is Making Larger Bets on India - Nearshore Americas
nearshoreamericas.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from nearshoreamericas.com Daily Mail and Mail on Sunday newspapers.

Madhya pradeshTamil naduWest bengalUnited statesAndhra pradeshAnish mukkerSidharth mukherjeeDaniel julienTeleperformance indiaBhupender singhDeputy chief executiveDev mudaliarSouth america

The Rise of Digital Consumer & Digital Business Services

An IIM Calcutta alumnus, Anish is a highly accomplished professional with 25+ years of experience in handling.

West bengalBusiness services organizationsTeleperformance indiaCloud computingCustomer experience managementHigh techHigh touch business strategyDigital consumerDigital business

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