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Goodbye, home phone line: Disputes scheme prepares for more complaints about copper withdrawal
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So, you cut through your ultrafast broadband cable
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123RF
Telecommunications Dispute Resolution resolved 1008 complaints about mobile and broadband providers in the second half of 2020. (File photo) The number was later released to her provider, who began arranging a connection with the woman. However, during the process their call disconnected, and the connection order was not completed. Unable to reach the woman to complete the process, the provider placed the phone number on hold for seven days in case she called back to complete the order. The woman did not call back and the number was released to the number pool and assigned to another customer. Two weeks later the woman called her provider and discovered that the number had been given to another customer, who did not agree to a change of number.
Deadlocked trying to get refund, will lodge a complaint with Telecommunications Disputes Resolution in the morning
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