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KCOM’s Nicola Lawson and Vikki Hansford were both honored with a Spotlight Award for their dedication to helping customers at the prestigious Contact Centre (CCA) Excellence Awards ceremony in Glasgow last night.

Anne marie forsythNicola lawsonVikki hansfordTeam of the yearContact centreTeam leader nicolaNatwest groupSpotlight awardExcellence awardsLeader nicolaJourney leadExecutive anne marie forsythCustomer experienceCustomer serviceEconomic taxonomyKcom group