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Let's Talk: Turning customer complaints into opportunities

Our experts discuss the art of managing customer feedback and transforming complaints into valuable assets for your business. ....

Australia , New-zealand , Melbourne , Victoria , Eric-parker , Elise-balsillie , Mike-halligan , Caitlin-zotti , Dhanush-ganglani , David-price , Taylor-mcphail , David-dahdah

What makes your workplace truly inviting for employees?

In this week's edition of Let's Talk, we asked our experts ways to develop a work culture that engages employees. ....

Singapore , Sydney , New-south-wales , Australia , Australians , Australian , Cherie-mylordis , Jonathan-perumal , Allana-frisken , Celia-wallace , Mollie-eckersley , Byron-van-gisborne

Crafting a captivating brand narrative for target customers

In the dynamic and competitive landscape of modern business, where countless offerings clamour for attention, the significance of a compelling brand story cannot be overstated. ....

Australia , Sydney , New-south-wales , New-zealand , Australians , Australian , Matthew-endresz , Felicity-zadro , Palash-nandy , Fraser-mcnaughton , David-fish , Jamie-hoey

Brothers turn McPhail's, Wangaratta, Victoria from struggling business to $22millionfurniture empire

Taylor and Casey McPhail, from Wangaratta, Vic, saved the furniture business, McPhail s, their father started in 1969, from ruin and are now bringing in $22million a year in revenue. ....

Wodonga , Victoria , Australia , Dubbo , New-south-wales , Australian , Mcphail-wangaratta , Taylor-mcphail , Casey-mcphail , Facebook , Victoria-new-south-wales , Global-financial-crisis

How McPhails turned its struggling family business into a success

Casey and Taylor McPhail thought they would have to shut the doors of the business that their father Keith McPhail founded in 1969 for good. ....

Taylor-mcphail , Keith-mcphail ,