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Asian restaurant group Tampopo has harnessed back of house technology to streamline its operations.
The group opened its first restaurant in Manchester in 1997 and now operates six restaurants, including one in London. Speed, accuracy and a well organised kitchen are crucial to delivering Tampopo’s menu of freshly prepared Thai, Malaysian, Indonesian, and Vietnamese dishes, but this was difficult to achieve without a comprehensive POS system.
Before Tampopo adopted Zonal’s Aztec POS system, processing paper orders meant a high risk of human errors, while communication between front-of-house and the kitchen was poor. What’s more, monitoring performance across the estate was a manual, time-consuming effort, and identifying areas for improvement a difficult task.