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Your money, and free shipping day is tomorrow, but with record online sales this year, will your packages arrive on time? here s gio benitez. reporter: tonight, the clock is ticking on those last minute deals. kicking off at midnight, free shipping friday. more than 900 retailers guaranteeing delivery by christmas eve for free. some with surprise deals. looking for the deals, looking for the free shipping? exactly. we love that. reporter: with a record 2 billion holiday packages in the mail, there s a good chance many will be returned, with two out of three people saying they made at least one return last year. it s hard to find stuff that fits, so, i do return a lot of stuff. reporter: but not all return policies are created equal. costco, kohl s and bed bath & beyond have no time limit on most returns or exchanges, as long as you have a receipt. others are more strict. k-mart, sears and best buy accept returns through mid to late january on mostonics. some stores may charge ....
Battle a black eye. this ugly clash at a los angeles walmart two years ago was captured by juan castro. all the people just went in there and they just started destroying the boxes. all this for marked down xbox games. people were fighting, trying to get the deals. that s when some lady brought out the pepper spray and just started going at it. my eyes are burning! my eyes! was that moment a turning point for walmart? certainly. i think we could do a better job at managing crowds and helping customers get into the store, find the item they re looking for, and get out. so i think we learned a lot. walmart says this time, it s a calmer black friday. orderly lines through the store. shoppers will get wrist bands and rain check tickets to ship items that run out, but what won t change are the surprise deals through the store. they said 40 seconds, and all the people are going to go crazy. so predictably wild that this dad brought his kids to walmart to witness the mayhem ....
certainly. i think we can do a better job at managing crowds and helping customers get in the store, find the item they re looking for and get out. we learned a lot. reporter: walmart said this time it s a calmer black friday. orderly lines through the store. shoppers will get wrist bands and rain check tickets to ship item that is will run out. what won t change are the surprise deals through the store. 40 seconds and all the people will go crazy. reporter: predictably wild that this dad brought his kids to walmart to witness the mayhem firsthan firsthand. that s something about black friday, your integrity. reporter: these don t care about the mayhem. they thrive on it all year. what, eight hours of shopping? online, yeah. eight hours or so. reporter: seriously, all night. it was worth it. uh-huh. reporter: saving $1,000 on ....
When some lady brought out pepper spray and started going at it. my eyes are burning! my eyes! reporter: was that moment a turning point for walmart? certainly. i think we can do a better job at managing crowds and helping customers get into the store, find the item they re looking for and get out. so i think we learned a lot. reporter: walmart says this time, it s a calmer black friday. orderly lines to the store. shoppers get wrist bands and rain check tickets to ship items that run out. but what won t change are the surprise deals through the store. people will go crazy. reporter: predictably wild that this dad brought his kids to walmart to witness the mayhem firsthand. there s something about black friday. your integrity reporter: these chicago area cousins don t care about the mayhem. in fact, they thrive on it every year, using shopping apps and meticulous planning to save on toys for their young kids. eight hours of shopping? ....
Sprayed and started going at it. my eyes! reporter: was that moment a turning point for walmart? certainly. i think we could do a better job at managing crowds and helping customers get into the store, find the item they re looking for, get out. we learned a lot. reporter: walmart says this time it s a calmer black friday, orderly lines through the store. shoppers get wrist bands and rain check tickets of items that sell out. what won t change are the surprise deals through the store. 40 seconds and all of the people go crazy. reporter: predictly while this dad brought his dad to this walmart to witness the mayhem firsthand. that s something about black friday, your integrity these cousins don t care about the mayhem. they thrive on it every year using shopping apps and planning to save on toys for their young kids. eight hours of shopping? yeah, all night. eight hours or so. ....