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WORK SMARTER NOT HARDER: 5 Ways to Support Your Local Veterans and Those Who Serve Today

Offer to help at your local VA Center or Veterans Home. Babysit for a vet's family or help fix things, do chores, offer your work service, pro-bono. Say thank you, with a simple smile and a nod. ....

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Top Ten Customer Service and Customer Experience Predictions for 2023

Happy New Year! We have an exciting year ahead of us. So much has changed in just the past three years. And in the world of customer service and CX, there is much to be excited about. Last month I released my annual Top Ten Customer Experience Predictions in my weekly Forbes column. I don’t often repeat content, but I’m going to share those predictions and trends here, in a revised and shorter format. Here we go: ....

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