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Proactive Vs. Reactive Support: Shifting Your Focus For Customer Satisfaction In A Tech-Driven World

Proactive Vs. Reactive Support: Shifting Your Focus For Customer Satisfaction In A Tech-Driven World
forbes.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from forbes.com Daily Mail and Mail on Sunday newspapers.

Solutions To Individual Needs , Forbes Technology Council , Building Trust And Loyalty , Support Engineering , Identifying Issues Before They , Stopping Problems At The , Tailoring Solutions To Individual , Trust And Loyalty , Cultivating Customer , The Trade , Tech For , Human Touch , Technology Council ,

From Frustration To First Fix: How Data And Log Searches Empower Support Heroes

In today s complex tech landscape, even the most seasoned support hero needs a secret weapon: data and log searches. ....

Knowledge Base Power , Forbes Technology Council , Support Engineering , Base Power , Error Messages , Status Code , Problem Solving , With Tier , Human Touch , Synergy Of Data And , Unveiling The , From Geek Speak To Plain English , Power Of Empathy , Technology Council , Mukul Garg ,

Canonical now supports Ubuntu LTS releases for 12 years, for a price

Canonical has announced a paid add-on for Ubuntu Pro that allows customers to add another two years of support to their Ubuntu installs. This add-on supports Ubuntu 14.04 LTS and newer. ....

Maximilian Morgan , Ubuntu Pro , Legacy Support , Support Engineering , Without Ubuntu Pro ,

Ubuntu Linux LTS releases get up to 12 years of support -- if you pay for it

Canonical, the company behind the popular Ubuntu operating system, has announced a significant extension to the support lifecycle of its long-term support (LTS) releases. The new paid Legacy Support add-on for Ubuntu Pro subscribers will now provide security maintenance and support for an impressive 12 years, extending the previous 10-year commitment. ....

Maximilian Morgan , Legacy Support , Ubuntu Pro , Support Engineering , Common Vulnerabilities ,

Canonical Expands Support for Ubuntu LTS to 12 Years

Canonical has significantly expanded support for its Ubuntu LTS releases, offering 12 years of support starting with Ubuntu 14.04. ....

Maximilian Morgan , Ubuntu Pro , Legacy Support , Support Engineering , Common Vulnerabilities ,