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The panel Helen Baker, chair, Shelter Michelle Dawson, managing director, community services, Abri Ralph Facey, executive director of operations, Abri Martin George, features editor, LGC (roundtable chair) Joe Kane-Smith, local authority lead, Crisis Stephen Philpott, strategic lead for rough sleeping, Birmingham City Council Trevor Pickup, chief executive, Society of St James Melanie Rees, head of policy & external affairs, Chartered Institute of Housing Lígia Teixeira, chief executive, Centre for Homelessness Impact Suzannah Young, policy office, National Housing Federation When the pandemic struck, large organisations scrambled to put their employees on a telephone or digital-only basis. But Birmingham City Council’s rough sleeping team realised a different approach was called for. ....