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The Skanner News - People of Color Get so Used to Discrimination in Stores They Don't Always Notice Bad Customer service

Since past research has found that Black and Hispanic customers experience objectively worse treatment, we wanted to dig deeper to understand why satisfaction levels were similar. ....

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Stephanie Dellande

Stephanie Dellande’s profile on The Conversation ....

Stephanie Dellande , Professor Emerita , Menlo College ,

Relying on customer surveys alone may mask poor service

Relying on customer surveys alone may mask poor service
miragenews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from miragenews.com Daily Mail and Mail on Sunday newspapers.

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Editorial: The only fraud is John Eastman

Editorial: The only fraud is John Eastman
Photo from The Panther Archives
At a pro-Donald Trump “Save America” rally in Washington, D.C. Jan. 6, attorney Rudy Guiliani railed against supposed voter fraud contributing to President Joe Biden’s win in the 2020 presidential election.
“So,” Guiliani declared, slapping his hand onto the podium. “Let’s have trial by combat.”
The rally has been tied to the insurrection on the United States Capitol that took place on the same day. Directly following Guiliani’s speech at the rally, John Eastman, a now-retired law professor at Chapman University and a visiting professor at the University of Colorado Boulder, spoke to the attendees. ....

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