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Ford Taylor on Influence and 6-Step Apology

Thinking ahead to FriendRaiser and how 3-4% of the audience steps up to help with the financial needs of the radio station, had us thinking back to our time with Ford Taylor, author of Relactional Leadership.
He spoke to us on how it takes 3-5% of an organization to change the culture.
Bill also shared how he had to use Ford s 6-Step Apology recently.
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Ford Taylor , Step Apology ,