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BBCNEWS BBC News February 23, 2022 09:54:00

Systems, needs for better staff awareness. so we know that this is a major impact on patients, particularly the most vulnerable. people need clear information to enable them to make informed decisions about their health and care, to get the most out of services. if they cannot understand the information or have access to communication support, they might miss appointments, struggle with prescriptions. we have one particular example where a blind person was given paper forms to order a white cane. and we have seen examples were deaf people have been asked to do gp appointments over the phone. we need greater accountability, we need trusts and health and care providers to step up on this issue. mil health and care providers to step up on this issue- on this issue. all right, well, thank you on this issue. all right, well, thank you very on this issue. all right, well, thank you very much - on this issue. all right, well, j thank you very much indeed, on this issue. all right, well, ....

Sit Systems , Staff Awareness , Communication Support , Gp Appointments , North East England , Chris Mccann ,

BBCNEWS BBC News February 23, 2022 10:42:00

Deaf or have a learning disability who are facing barriers to care because of communication needs not being met. so at healthwatch england, we have formed a coalition with leading charities, such as the rnib and the rnid, in calling for the implementation of the accessible information standard. why do you think there are these failures? what is it down do? are people not thinking it through, are they lazy, is it money, what are the reasons? well, we think that they are not currently fulfilling their responsibility because trusts don t always have a policy in place. sometimes they do, but many that have not put it into practice are still working on implementation. some of the biggest barriers to accessible formats are a lack of resources, a need to update it systems, needs for better staff awareness. ....

Healthwatch England , Learning Disability , It Money , Information Standard , Sit Systems , Staff Awareness ,

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