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Long-standing Barclaycard customer Mark Gough was told his credit card limit would be cut by £12,000, even though his income hadn t changed. However, the bank changed its mind after he complained. ....
Barclaycard has been caught in a customer service firestorm as it tries to defend slashing the limits of some loyal credit card customers by 90 per cent or more. Stories of limits being slashed emerged last week, with those longstanding customers affected who had never missed a payment angered by the proposed moves and saying they were taking their business elsewhere. Some say that Barclaycard has never checked on their financial status, which in many instances has remained the same or improved, but slashed limits to unusably low levels claiming the pandemic may have affected their finances. Barclaycard issued a further statement less than 48 hours after the news was first reported by This is Money and sister publication Money Mail on Wednesday. ....