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mPhase Appoints Industry Veteran Richard Thorpe as CEO

mPhase Appoints Industry Veteran Richard Thorpe as CEO
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Heads in the cloud: NTT to host Virtual Seminar & Next Wave of cloud-based contact centre Talk


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Heads in the cloud: NTT to host Virtual Seminar & Next Wave of cloud-based contact centre Talk
The Bangkok Post
© The Bangkok Post
As the digitalisation of business becomes more and more prevalent – with the urgency for transformation gathering even more momentum due to the restrictions and complications of the COVID pandemic – the necessity for companies to be able to remain connected and continue to communicate and provide a service to the customer, under any circumstances, is a vital component for any company serious about success under the new-normal of the 21-century.
Which is where the cloud-based contact centre comes in. A cloud-based contact centre is best described as a customer communications hub that is not dependent on a physical location. This means a company’s communication network, software and data are all hosted ‘in the cloud’ by a service provider and all that is needed to access the centre is a computer or a ....

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