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Retailers like amazon and kohl s and all kinds of places offered two days before christmas guaranteed guaranteed? that being the operative word, guaranteed shipping. right. that things would arrive by christmas eve. and a lot of people took advantage of those offers and then u.p.s. was just not able to deliver. amazon as i just mentioned offering customers a gift card, refunding the shipping fees. at this point, is there any reason to believe that fedex and u.p.s. will be providing some sort of monetary compensation to upset customers? i just did receive a note that somebody forwarded to me. they re a customer who actually sent some packages via u.p.s. and they haven t arrived yet and they said that they would be getting some sort of small e gift card but they didn t really specify. you know, i think u.p.s. is still deep in the middle of trying to clear this whole thing up. and you mentioned amazon. amazon has said in a statement ....
Online sales. meanwhile, amazon which uses u.p.s. is also apologizing to customers. and has announced that it s going to be refunding shipping charges and also offering a gift card to compensate. and donna, you know, these companies are saying it was partially the weather, but they re also saying it was partially the sheer number of packages that were shipped this year. you would think though that u.p.s. and fedex would have seen this coming, it being the holiday season and all. how did they not? how are they caught so flat footed? you know, clearly, they did not anticipate the kind of demand that they encountered. they do plan for demand. u.p.s. delivers 16 million packages a day and they said that they expected an 8% increase. but they seemed to have gotten far more than that. a lot of, you know, online ....
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