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CNN CNN Newsroom July 6, 2024

those are on southwest. the airline now apologizing, but as you can imagine that s little comfort for people who may miss out totally on seeing their loved ones this holiday season. i m beyond frustrated. and hurt. because i can t see my dad. my mom is in the hospital and i wanted to be there for her once she like got discharged. unfortunately because of the situation they are saying that the closest flight is the 29th. are you going to make it home today? no, likely not. i mean, i heard someone say over the intercom not to expect to get a flight within the next four days. that s definitely not what i wanted to hear. people just missing their family and loved ones. the log jam starting with the powerful winter storm that hit western new york the hardest. look at that. this morning people in buffalo struggling to get food, water, medicine, after days of driving bans and closed stores. we are going to take you live there in just a moment. let s go first to our t ....

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CNN CNN Newsroom June 4, 2024 14:08:00

Are out of place and not in the cities they need to be in to continue to run our operation. that is where we ended up where we are. we apologize to our customers, we will do everything we need to do to right the challenges we have had right now including while we are willing to offer hotels, ride assistance, vans, whatever that looks like, rental cars to try to make sure these folks get home as quickly as possible. here with me to discuss this further is edward russell, the editor at skifs airline weekly. great to see you. i want to lay this out for people. this is as we ve talked about a southwest airline specific problem right now. we want to give people some context. according to flight aware nearly 90% of today s flight cancellations are on southwest, that s 2,500 flights. the next highest cancellations is spirit airlines with 82. so that kind of shows you where we are. people haven t only faced these massive flight cancellations, we were just hearing from them, reports of hours ....

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