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BoulderCentre for Orthopedics & Spine is dedicated to providing patients with the highest possible level of care. It also is committed to improving the healthcare system and the quality and experience patients in the state of Colorado receive. THE PROBLEM A challenge that threatened these goals was its process (or lack thereof) to pre-collect payments for surgeries and communicate estimates with patients in the modern ways used in other industries – such as email and text. "While we lacked an effective process, we did have a full-time employee who was solely responsible for pre-collections," said Sherri Lewis, director of revenue cycle management at the BoulderCentre for Orthopedics & Spine. "The job required many manual steps and the navigation of multiple portals and software. Because of the operational inefficiencies inherent in our technology, this employee averaged five orders per day, according to our reports in Athenahealth. "To compound the challen ....
The orthopedics and spine practice has conducted 4,759 pre-collections estimates and is up to $898,000 in pre-collections. Patient AR on the back end has improved significantly, as well. ....