SIR – As a direct consequence of decisions taken by out-of-touch executives to remove much-loved radio presenters (without consulting those who pay for the service), BBC Radio 2 has lost 1.3 million listeners, it was reported in October. Only an organisation as breathtakingly arrogant as the BBC could now expect hard-pressed taxpayers to pay even more for a greatly diminished offering (report, December 4). Thank goodness for commercial radio stations led by executives who take the time and troub