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Apple does not replace AirPods Max ear cushions when replacing the headphones. Headphone issues ask you to keep the ear cushions and Smart Case. As reported by 9to5Mac, Apple does not include ear cushions when replacing AirPods Max headphones. One reader experienced this first hand when they ran into an issue with the Digital Crown on his AirPods Max headphones. Damien Menn sent the headphones in for repair at Apple and, instead of fixing and sending his original headphones back to him, replaced the entire unit - except for the ear cushions. My AirPods Max had an issue with the Digital Crown. I received a replacement pair today! They come inside those little sockets . Also, no ear-cups included, unlike the AirPods Pro that ship with new silicon tips. ....