Study Led by Baylor Professor Reveals Necessity for Improved Listening in Organizations baylor.edu - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from baylor.edu Daily Mail and Mail on Sunday newspapers.
April 12, 2021
Empathy, feedback and shorter, focused meetings should be goals during crises and ordinary times, national survey of professional communicators finds
Contact: Terry Goodrich, Baylor University Media and Public Relations, 254-644-4155
Follow us on Twitter:
WACO, Texas (April 12, 2021) Managers should listen more, be empathetic and be sure they give feedback even if they cannot solve a problem immediately, according to a Baylor University study that focused on workplace communication during the pandemic.
The crisis highlighted the need for better on-the-job communication with employees now and in the future, when the pandemic recedes, researchers said. Communication often took a back seat this past year, as employees and employers worked remotely, struggled with technology barriers, adjusted to physical distancing and sometimes dealt with layoffs.
E-Mail
Workplace communication often took a back seat this past year, as employees and employers rushed to work remotely, struggled with technology barriers and adjusted to physical distancing. But the pandemic has resulted in valuable lessons for communicating on the job, according to a Baylor University study.
During the onset of COVID-19 along with accompanying layoffs and a recession there likely has never been a moment with such demand for ethical listening to employees, said lead author Marlene S. Neill, Ph.D., associate professor of journalism, public relations and new media at Baylor. Ethical listening was defined by one communication manager as listening with an open mind and being able to hear the good, the bad and the ugly. Strategic listening is then taking the good and the bad and the ugly and knowing how to use the information.