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Pandemic Wave of Automation May Be Bad News for Workers


Pandemic Wave of Automation May Be Bad News for Workers
Ben Casselman
© Lynsey Weatherspoon for The New York Times
A drive-through lane at a Checkers in Atlanta uses voice recognition to take orders.
When Kroger customers in Cincinnati shop online these days, their groceries may be picked out not by a worker in their local supermarket but by a robot in a nearby warehouse.
Gamers at Dave & Buster’s in Dallas who want pretzel dogs can order and pay from their phones no need to flag down a waiter.
And in the drive-through lane at Checkers near Atlanta, requests for Big Buford burgers and Mother Cruncher chicken sandwiches may be fielded not by a cashier in a headset, but by a voice-recognition algorithm. ....

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