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90 per cent of UAE citizens and residents happy with government services, study says

Dubai: A new survey on Tuesday said 90 per cent of UAE citizens and residents are happy with the government services they had used in the past two years.
The survey by think tank Serco Institute said “an astonishing 90 per cent of people described themselves as being ‘somewhat’ or ‘very’ happy ” with the services.
The ‘Transformation, digitisation and happiness: Public opinion on UAE government services’ is the first output from Serco Institute in the UAE. A series of reports and research is planned for release throughout the year. The report also said people felt services could be “generic” and sometimes lacked “attentiveness”, but that these issues could be solved by creating more digital access. ....

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90% of UAE citizens & residents are overwhelmingly happy with government services, finds new report by Serco Institute

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Investegate |Serco Group PLC Announcements | Serco Group PLC: Annual Financial Report

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KSA citizens, residents overwhelmingly happy with government services: Report

March 03, 2021
Mona Althagafi - KSA country director for Serco Middle East.
RIYADH A new report launching think tank the Serco Institute in Saudi Arabia, has found that citizens and residents in the Kingdom are overwhelmingly happy with the quality of public services they experience.
Based on analysis of a nation-wide survey of KSA citizens and residents, the Serco Institute found that 84% of people described themselves as being ‘somewhat’ or ‘very’ happy with the government services they had used in the past two years.
The think tank which was established by international public services organisation Serco which has a core offering in the Middle East of workforce, data and digital asset management has been set up to undertake research into public service design, development and delivery in order to help governments create better and more innovative solutions across a range of services for citizens and residents. ....

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