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Health center customizes telehealth mobile device that's easy to use for the elderly


10:53 AM
St. Thomas Community Health Center curated its apps to make it an all-in-one healthcare device that includes EHR access.
The population served by St. Thomas Community Health Center in New Orleans, Louisiana, was particularly hard hit by COVID-19. In fact, during the first few months of the pandemic, New Orleans was second only to New York City in the intensity of impact.
THE PROBLEM
The health center tried to use its existing telehealth platform, doxy.me, to reach patients. But for much of its population – largely older, African American and Medicaid-eligible – the technology was extremely challenging and added more anxiety to an already stressful situation. Staff realized that many of their patients had little or no Internet access and also lacked experience using mobile technology. ....

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