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SHOW TRANSCRIPT The pandemic has changed a lot of things. Working remotely has left city centers ghosted, not nearly as crowded as they were pre-COVID. And you can see it in this commute. It could be the pandemic or the riots that happened; so many stores closed down, says Sana Fatema, who interns at BCBS Illinois. Here in Chicago, the Transit Authority says it lost 80% of its ridership at the height of the pandemic last spring. Some are returning, but as you can see, crowds aren’t the same. “They’re starting to slowly come back, but I think we just have to wait and see,” says commuter Jennifer Fowler. ....