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The Key To Restoring Customer Trust After A Data Breach

The Key To Restoring Customer Trust After A Data Breach
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San Angelo Water Bill: How Much Will It Increase?

San Angelo Water Bill: How Much Will It Increase?   SAN ANGELO, TX – One of the rumors spreading across social media is that an increase in the water bill is coming. City of San Angelo Water Utilities Director Allison Strube said there are no plans to increase rates. She also believes because water was unavailable, many city water customers will see lower bills this month. As previously reported, on Feb. 18, the wholesale rate of electricity went through the roof causing thousands of people across the state of Texas to see a gigantic spike in their electricity bill.  One man in Dallas, DeAndre Upshaw, claims that he was sent a $7,000 electricity bill. The company charging him is named Griddy, a privately owned company. Griddy sells electricity on an rate indexed to the wholesale price of electricity. The wholesale rate jumped to $900 per kWh during last week s winter storm.

Some Relief as San Angelo Water Crisis Enters Second Day

Some Relief as San Angelo Water Crisis Enters Second Day   SAN ANGELO, TX  Parts of the City of San Angelo Water Utilities system was reopened Tuesday afternoon as City and State engineers isolated the incidences of suspected contamination to include only the largest part of the water distribution system. Allison Strube, Water Utilities Director, said the water distribution pipes are separated into two separate systems called the upper and lower planes. “The City of San Angelo operates two pressure planes due to the difference of elevation throughout the City. Each pressure plane serves portions of the distribution system that are hydraulically separated from other pump stations or pressure planes. The hydraulic separation was in existence and in operation prior to the do-not-use order, which has allowed the City and TCEQ to determine that the apparent contamination has been limited to a portion of the lower pressure plane. Because the apparent contamination appears to be li

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