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Award-winning creative agency The General Store has appointed former retail journalist and editor Jo-Anne Hui-Miller as content and insights director. ....
The General Store taps ex-retail journalism talent for director role mumbrella.com.au - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from mumbrella.com.au Daily Mail and Mail on Sunday newspapers.
How the Salvos embraced ecommerce Customer experience manager details the approach needed to bring a network of charity shops into the digital age Few retailers would be as far from claiming ecommerce leadership as charity op shops. But when COVID-related lockdowns descended across Australia last year, charity stores were forced to close their doors along with everyone else considered non-essential. For the Salvation Army, that meant the closure of a network of more than 300 stores that collectively helped raise more than $41 million annually. “It was a huge thing,” customer experience manager for Salvos Stores, Aife O Loughlin, tells CMO. “It was the first time in 150 years the Salvos stores had ever had to close our doors.” ....