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True empowerment of the electricity consumer
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Without strong accountability provisions, the consumer protection rules will not guarantee better power supply quality
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Without strong accountability provisions, the consumer protection rules will not guarantee better power supply quality
Did electricity consumers truly get “empowered” this December? This was the claim of the Union Power Ministry as the Electricity (Rights of Consumers) Rules, 2020 was promulgated in December, almost two years since the declaration of universal electrification.
Issue of supply quality
Many States have not been able to provide quality supply, especially to rural and small electricity consumers. The enactment of consumer-centric rules does spark public debate that brings the rights of consumers to the fore. In this vein, the Rules lay an emphasis on national minimum standards for the performance parameters of electricity distribution comp ....

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