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Partnerships, priorities and a pandemic It almost goes without saying that a year-end review of 2020 will include COVID-19. Indeed, the pandemic caused unprecedented disruption to our organization â as it did to the communities we serve â and managing it required a coordinated all-hands-on-deck response, as well as vigilance and creativity. As a community service board (CSB), state leaders deemed Highland Rivers Health â and all Georgia CSBs â an essential service. I couldnât agree more. CSBs are the stateâs behavioral health safety net, providing treatment and recovery services to individuals who are low-income, uninsured or underinsured for mental health challenges, substance use disorders, and intellectual and developmental disabilities. ....