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Facing some pretty significant challenges. The first is that we do not have sufficient staffing to realize the benefits of the technology. And the best way i can describe this is i think this thinking was the technology was going to do it for us. And what we are finding is that the technology has incredible potential but it needs bodies to react to the information. So what happened when we moved to the Transportation Management center and the new radio, we were running a call centre. An emergency or incident would come in the controllers would industrial on a piece of paper the key concern, they would dispatch somebody to respond to it. Our goal was to go from a call center to a Service Management center. But a few things happened. The first thing is the call volumes increased. This is very good news. It means it is now easier with the technology for our operat ....
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Potential but it needs bodies to react to the information. So what happened when we moved to the Transportation Management center and the new radio, we were running a call centre. An emergency or incident would come in the controllers would industrial on a piece of paper the key concern, they would dispatch somebody to respond to it. Our goal was to go from a call center to a Service Management center. But a few things happened. The first thing is the call volumes increased. This is very good news. It means it is now easier with the technology for our operatorses to reach the control sent center and to be able to ask for help and support. The second thing is the time for call increased. We now have the ability to track all this information digitally. But the Digital Information takes more time to ente ....
Legitimate concerns about this project. Personally i would absolutely favor looking into evening matters, metering spots that arent metered right now and speak directly to the businesses. Dont assume that the city planning model will work for these businesses speak to our friend and to her other businesses there and see what is it that you need. It may be they need a couple of pickup zones because they do a lot of delivery business. Okay. It may mean they need 30minute parking. I dont know what it is. But lets found out specifically what her business and the other affected businesses need and try to manage that. Finally, theres been some discussion about the length of the pilot. I would like to ask you to right now is there any serious downside to making this a ninemonth or 1246 month pilot. I realize 12month pilot. I realize we want to go through different life cycles, different conditions so we know that the safest is for cyclists and others but it seems to me that nine months or 12 ....