Legitimate concerns about this project. Personally i would absolutely favor looking into evening matters, metering spots that arent metered right now and speak directly to the businesses. Dont assume that the city planning model will work for these businesses speak to our friend and to her other businesses there and see what is it that you need. It may be they need a couple of pickup zones because they do a lot of delivery business. Okay. It may mean they need 30minute parking. I dont know what it is. But lets found out specifically what her business and the other affected businesses need and try to manage that. Finally, theres been some discussion about the length of the pilot. I would like to ask you to right now is there any serious downside to making this a ninemonth or 1246 month pilot. I realize 12month pilot. I realize we want to go through different life cycles, different conditions so we know that the safest is for cyclists and others but it seems to me that nine months or 12 months starting in march gives us a good look at that. And number two, i know these things have a life cycle. While well remain open as they go on, if you dont set a deadline things get more permanent we dont have a point for feedback from neighbors and cyclists and merchants. So my question to you as i hear my directors talking about this, lets start with nine months. Do you see a serious downside to moving this from a march to end of year pilot as to opposed to 15year pilot 15 months. [laughter] i think we can glean a lot if we can get two evaluation periods in, which i think would be just in that but nine months i would be concerned if we went shorter than that so a nine to 12 month range is workable. Lets start with nine. Can you get two evaluation periods in in nine months . Are you comfortable with nine months . Yes but with the caveat that we are committed and decided to come back within four months with very early findings, and its highly like by live that we might actually want to make changes to the pilot, because some issues come up right away that sounds like a yes plus. So nine months with a fourmonth look back is okay by you all. And im not trying to pressure you. I want to know, this is life and death. If thats going to make cyclists or pedestrian or others less safe please tell us. But otherwise i think its a consensus developing that we can shorten this a little bit to maybe make it work faster. I think what he is getting at is where we can make changes four months in, we would want time to look at those changes. So we could extend that at that point . Im not trying to pressure you into an answer. I want the right answer. So i think we would we put 15 months in here so we would have the public would understand this could go for as long as 15 months and to have the maximum flexibility to come back with a robust evaluation. We shortened it to 12 months. We have an opportunity after four months and do a apples to apples. I would be worried for it going below 12 months for those reasons. I support 12 months. I would like to move the Pilot Program to 12 months please. Is there a second . I second great. I want to add to that to your point that we would like to have regular four months in a lookback and i want to make sure we also, right about to install it, if youve made changes based on the conversations weve had here that we report to the board. If you are going into the ground march or february, if any changes have been made, just let us know and also what your communications and outreach plan is for the public and Small Business community, of all the conversation youve had to that place so we can know that from the start we can start this successfully. And then in terms of part of the lookback, part of that is really engaging with our Small Business community and understanding their needs and how this is affecting them and obviously haight street generally in terms of Transit Service and pedestrian activity and traffic. So if we can add that as part of the evaluation aspect of that. So moved. Before we go to vote can i just thank supervisor vallie brown. I know she was instrumental in getting the Community Support and getting staff engaged on this. And she really was such a strong supporter of taking this project to the next level. So supervisor brown, thank you so much for your help. If you could let her know how much the community appreciates that and that everybody who uses page street will remember that she was really instrumental in pushing this forward. Thank you. Is it madame chair or just a point of clarification. Does the motion include the idea thats been discussed about doing some outreach in bringing back an evaluation of the haight street restriction as well . So procedurally my view is thats not appropriate for a resolution. Weve instructed staff to do that without objection, and staff is going to do that. I think we should limit the resolution to the actual legislation. Thats fine. So theres sorry. We have to vote on the amendment of 12 months before we vote on the actual the motion is to amend the item to limit the pilot to 12 months. All in favor. Aye. Any opposed . That motion moves forward. The motion of the original item. So moved as amended. All those in favor . Aye any opposition . It carries. Well done thank you. The bad news for everyone is now i get to take back over. Oh, come on. She was doing a good job. I know, i know. All right. Ms. Boomer, if we could return to the directors report. All right. So well go back to this report. Thank you. Youll never get rid of me. [laughter] is she in the back . Shes in the back. Our meeting goes on. If you were here for the page street item and wish to speak to our staff member hes out there and has business cards. Please feel free to do so. Speaker card. A point of clarification. Are we doing the directors report . The report okay. So we are returning to item 7 which has been moved back for my personal convenience. I appreciate that directors, sorry for being tardy. It was an unavoidable work conflict. You didnt think you were going to get away from me did you . One day after a little turbulence. The floor is yours. Okay. Transit director. Lets start with the turbulence. We had a threehour Service Delay yesterday. It started at 8 18 a. M. , and it affected our Inbound Service from west portal to castro station. The good news is we have not had a disruption of this scale in several months. But it did occur yesterday. And i wanted to walk you all through the cause because it was fairly unusual. The delay was caused by an issue with our Traffic Accident power system. We had two circuits pge to the laguna honda substation both fail at the same time. Ordinarily this would not have impacted our customers, because we have builtin redundancy to the system, and the feeders would have been back fed by the two nearby substations church and west portal. In this case when the circuits failed three of the four feeders did back field, and one did not. We then were able to fix the underlying problem over that threehour period, we restored power to the laguna honda station, which is how we were able to get service back up. While three hours is an unacceptable delay, it is critical that we approach power issues slow and steady, because the critical safety precautions that are needed to take in working with our substations. The reason that the back field did not work, we were able to diagnose overnight. We have a section of wire that connects the laguna honda station with the west portal station where there was water intrusion, and the wire had corroded. And so that was the cause of why the back field did not take place. We are still working with both pge and the puc to try to understand what caused the original circuit problem. And we are continuing to investigate that. But we will proceed over the next several days to fix that water intrusion and the corroded wire. So that is what occurred. In terms of our service plan, we were able to provide continuous Outbound Service. It was slower than usual because we were also crossing over inbound trains at caste row to get people in bound. Most of the shuttles went all the way to van ness station although some turned at castro. We also did direct some customers at west portal to take the k line towards balboa park and take the bart line. And thats something we will promote more broadly next time as well because even in the best circumstances, it often takes 45 minutes to get buses from one part of the city to the other to provide these shuttles. So im really appreciative of the field managers that were putting folks on trains at west portal and making the bart connection and with mutual aid to bart, that provides a good connection. So that being said, i think we did struggle in some ways in this instance on communication. So that is something that we are going to sharpen. We did not have Good Communications to our station agents. And they were really the First Responders in this case. We have changed our procedures based on the feedback we got from staff. And we will now make sure that we identify a dedicated person in the tmc to connect with each station agent, rather than expecting the floor manager, who is also managing the entire incident, to do that communication. We were fortunate that our new director was out at castro to help, along with a lot of communications and planning staff that came out to play that ambassador role. We are going to continue to make sure we are really sharp on communications in these instances. Okay. Does anyone have any questions about yesterdays incident before we move on to the i just had a question about the shuttles because we saw the pictures of people waiting. How long did it take us to clear out that backlog of people waiting for shuttles . I think it did vary. In some cases we were able to get three buses at a time and we could clear the entire thing in a matter of minutes. In other cases we had 20minute gaps between buses. Please director. Just wondering. You mentioned mutual aid. In barts case, they are running the train anyway, so its pretty easy for them to take more passengers. I wondered in terms of buses i mean, there are a lot of buses that lay over in San Francisco from other agencies. Are any of those conceivebly if we break down the walls between the agencies are any of them betterpositioned to you Replacement Service than your own . Its certainly something we can investigate. I dont think at 8 15 in the morning when this incident took place, but i think depending on the location and the scale it is a good resource to consider. Right. Okay. Thank you. So thank you for the direct report on this. Wire corrosion, this is not a unique piece of wire that was corroded. Are we checking all the other wires in the system right now to make sure theres no water intrusion and coerosion there . We will be. There are hundreds. But if it happens to one it could be happening to others and we havent even entered the rainy season so it might be the time to do that. So thats number one. Number two, i appreciate there was some fastthinking on the ground and some clever station agents at west portal who directed people to take the k to the bart which is definitely going to be quicker in almost all circumstances than taking a bus downtown. The bad news is this will happen again. We run a complicated system that runs on overhead wires and theres all sorts of things that can go on. And i appreciate that you and everybody else has been working to reduce the number of instances and this is great but this will happen again, and it shouldnt be our station agents thinking on the fly. We should have a plan for what happens when Inbound Service is disrupted in the morning and Outbound Service is disrupted in the evening, and you in your position should be able to throw a switch, whether figurative or literal, that kick that is plan into place and our agents are automatically notified. Theyll have a game sheet theyll know what to tell customers. We shouldnt be reinventing this wheel every time it happens. Its going to happen again. Lets learn from these situations and make the best plan we can. Thank you. Okay. And then i fully appreciate the suggestion of having one did i go nateed person who will tell all of the one designated person who will tell all of the station agents. I appreciate the report. Now on to the regularlyscheduled programming. Well, in addition to my regular 90day report, i wanted to cover a few other topics with you all. The Muni Working Group that vicechair borden has been sharing has been a pretty Incredible Opportunity to allow some thinking space on some strategic issues. And so as they evolve the ones that i think are really urgent i want to make sure that we are also discussing in this venue because i think they very much affect our ability to deliver service. So the first one i wanted to talk about was an update on the operator Staffing Shortage that continues to be the most acute issue we are facing in the service. I also wanted to talk about an area that we havent had as much discussion on, which is supervision and some challenges that i think we are facing there and some steps that i think we need to take to enhance our supervision. I included the 90day performance update to walk through some of the key metrics this month. And then based on the boards feedback i also included an overview of some of our most recent ridership trends. We are looking at fy19 as a baseline discussion and then well incorporate that into our performance updates moving forward. This board needs no reminder, but we are currently not delivering our scheduled service, which is having both direct and indirect impacts on our ability to deliver quality service. I am proud that weve made some really key headways in solving this problem. But we still have a lot of work to do. The most effective improvements have been to increase the class size and to address the operator pipeline issues. We were facing a situation in 2018 where we wanted to do a 60 percent class and we were getting anywhere from 15 to 30 people on the list. So through the i think really creative efforts of derek kim and the hr team, weve been able to address that issue. We now have hundreds of people that are on the list, excited to become muni operators. We also thanks to the support of our training division, we have increased the size of the classes to give you an order of magnitude we graduated 78 people new operators in 2018. And we graduated 200 in 2019. So while that is a tremendous improvement it is not enough. Im going to talk a little bit about why its not enough and some of the steps we are taking. I also wanted to flag that in doing that because we did not grow the Training Group while they were increasing, a lot of other really important training is not happening at the pace that it needs to. Things like refresher training, getting people back to work Collision Avoidance training, is all in some ways been put on hold to focus on our new operator training. As i said, there were many steps that addressed the operator pipeline having more frequent tests, publishing the tests in advance but i think the most successful was our partnership with oewd on the city drive program. Its been so popular that theres now going to be an Advisory Group because other city departments, some of the private sector even other transit agencies are interested in this program. And what it essentially does is helps people bridge that gap between getting on our list and getting the commercial permit which allows you to enter a new class. And this program not only do they offer the free training to get the permit, they take you to the dmv. They help you navigate the bureaucracy which for people dmv is hard for anyone. But people who have a lot of different choices in the job market, we wanted to remove this barrier and its been very successful. Thank you, vicechair borden as well as director brinkman, its been great to have you at the graduations. At the most recent graduation the operator who gave a speech to his classmates shared all of the cities and countries that his classmates were from. And the list was amazing. There were at least 20 different countries. There were cities all over San Francisco and all over california and all over the united states. So i continue to be really proud of the talent that we are attracting and also it was exciting to see them recognize their own diversity and how special it is. So we currently have an operator shortage of about 230 people that varies on a daytoday basis with attendance and other trends but it is very significant. With a heavy reliance on overtime, we are still missing three to four percent of the Service Hours every day. In addition we estimate particularly this year because we are planning a lot of promotions, that our just break even number is 200. We have about a hundred Bus Operators on leave on a annual basis. Most of it is retirement. We do see about a ten percent washout rate in the first year of driving. We also expect 50 to 60 Bus Operators to promote as we are in desperate need of both more trainers and more supervisors. And then about 40 to 50 Bus Operators will complete our rail program whether thats cable car historics or lrv. And thats both to accommodate retirement on the rail side as well as our growing service. What what we plan to do to address this is to increase the pace of our hiring. We are currently starting a class of between 55 and 60 students every eight weeks. We are going to go to starting a new class every five weeks of 40 to 45 students. We will be beginning that in february. We will not be doing a class in december. The main reason for that is so that we can complete all of the training needed for the operator general signup. But we were able to do a full class in october. When i last briefed you we were looking at a reduced class size for october. So we did a full class in october in lieu of doing a december class. We also have a new training classification. This has been critical to our ability to attract quality trainers into the program. And we expect to hire before the end of the year 25 new trainers off of that list. But its going to take about six months for them to become fully qualified independent trainers. So in the meantime in order to be able to start t