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L'intelligence artificielle au service des banques

L'intelligence artificielle au service des banques
lesaffaires.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from lesaffaires.com Daily Mail and Mail on Sunday newspapers.

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Banque : la pandémie a accéléré le virage technologie | Finance et Investissement

Banque : la pandémie a accéléré le virage technologie | Finance et Investissement
finance-investissement.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from finance-investissement.com Daily Mail and Mail on Sunday newspapers.

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Banks' shift tech focus to artificial intelligence


Tara Deschamps, The Canadian Press
When Covid-19 swept across Canada, the Bank of Nova Scotia had a secret weapon in its arsenal: artificial intelligence.
As companies sent their employees home to work and businesses temporarily closed, the bank used the technology to identify which customers were on the brink of serious financial trouble.
The bank developed debt consolidation, deferral and loan amortization programs to fit the specific needs of these customers, then had call centres and local branches offer the help directly.
Delinquency rates dropped and customer satisfaction scores rose, all because “we were meshing the traditional and the future,” said Phil Thomas, Scotiabank’s executive vice-president of customer insights, data and analytics. ....

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Banking industry's tech shift has accelerated amid pandemic


Banking industry s tech shift has accelerated amid pandemic
by Tara Deschamps, The Canadian Press
Posted Dec 16, 2020 3:51 pm EDT
Last Updated Dec 16, 2020 at 3:56 pm EDT
TORONTO When COVID-19 swept across Canada, the Bank of Nova Scotia had a secret weapon in its arsenal: artificial intelligence
As companies sent their employees home to work and businesses temporarily closed, the bank used the technology to identify which customers were on the brink of serious financial trouble.
The bank developed debt consolidation, deferral and loan amortization programs to fit the specific needs of these customers, then had call centres and local branches offer the help ....

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