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Flights and regrouping after the winter storm and holiday rush. take a listen to one of those southwest officials speaking last night about this issue. first and foremost, we absolutely apologize. hospitality is, i ll say number two behind the safety aspect, as it should be, but we do apologize to our customers, will do everything we need to do to right the challenges we ve it right now including offering hotels, ride assistance, vans, whatever that looks like. rental cars to make sure these folks get home as quickly as possible. reporter: now, again, southwest has largely blamed that huge winter storm last week saying that most of their flight attendants, pilots, left in incorrect cities and trying to regroup, get pieces back in place. why they re canceling so many flights in the days ahead. a lot of people question that explanation given the fact they are the only major u.s. airline dealing with this issue of mass ....