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Customer science: A new CIO imperative

For businesses to become truly customer-centric, CIOs must instill a more scientific approach to customer experience analysis. ....

United States , Donaldc Cook , Glenn Laverty , Claes Fornell , Kylie Jenner , University Of Michigan , Ricoh Canada , American Customer Satisfaction Index , Distinguished Donald ,

'Return to normalcy': What's on HR's agenda for 2024?

3 Canadian HR leaders talk about their priorities for the new year ....

Peter Pontone , Kirk Merrett , Hyundai Canada , Anika Holder , Penguin Random House Canada , Ricoh Canada , Employee Resource Groups ,

How one company successfully reached out to Indigenous communities

'In our industry, we’re the only ones doing this' ....

Peter Pontone , Scott Leonard , Canadian Council For Aboriginal Businesses , Healthy Workplace Gold , Excellence Canada , Canadian Council , Aboriginal Businesses , Progressive Aboriginal Relations , Ricoh Canada ,

MapleSEC: Keeping track of your information | IT World Canada News

At MapleSec 2023, Richard Freeman, portfolio manager and business EWS marketing for Ricoh Canada, shared his research, tips, and tricks on how to manage business information in a presentation called Unlock the power of information. Freeman said he hoped to open the eyes of fellow business leaders to the amount of personal information that is ....

Richard Freeman , National Institute Of Standards , International Organization For Standardization , Ricoh Canada , Cybersecurity Ventures , Internet Security ,

Gowling WLG joins eDiscovery pro-bono program to aid groups working for racial and social justice

Digital communication has massively increased the number of relevant documents in litigation: lawyer ....

United States , Erin Farrell , Gretel Best , Ricoh Canada , Microsoft Teams ,