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Hotel loyalty and reward program features and benefits prove key to member satisfaction


WESTLAKE VILLAGE, CA – Hotel loyalty and reward program features and benefits earning and redeeming rewards prove key to member satisfaction regardless of the number of hotel brand locations, acco
WESTLAKE VILLAGE, CA – Hotel loyalty and reward program features and benefits earning and redeeming rewards prove key to member satisfaction regardless of the number of hotel brand locations, according to the J.D. Power 2015 Hotel Loyalty/Rewards Program Satisfaction ReportSM released today.
The report measures customer satisfaction by examining six factors (in order of importance): account maintenance/management (23%); ease of redeeming points/miles (22%); ease of earning points/miles (18%); reward program terms (16%); variety of benefits (16%); and customer service (5%). Satisfaction is measured on a 1,000-point scale. Overall satisfaction with hotel loyalty/rewards programs improves to 701 in 2015 from 676 in 2014. ....

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Alaska Airlines and Icelandair announce codeshare, frequent flier partnership agreement


SEATTLE, WA – Alaska Airlines and Icelandair have entered into a codeshare agreement and frequent flier partnership, which will give customers easier connections and more ways to earn benefits when fl
SEATTLE, WA – Alaska Airlines and Icelandair have entered into a codeshare agreement and frequent flier partnership, which will give customers easier connections and more ways to earn benefits when flying between the US and Europe.
With the new codeshare agreement, to take effect Nov. 1 pending government approval, customers flying on Alaska Airlines and Icelandair will enjoy seamless reservations and ticketing, one-stop check-in, baggage checked to its final destination, coordinated flight schedules, the ability to earn miles and/or points on the reciprocal airline and consistent passenger service standards. ....

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