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Traditional retail ponders its future as e-commerce takes hold


Reporter
PREI T. VALENCIA was a twice-a-month online shopper before the quarantine. These days she places online orders weekly for clothes or electronic device accessories. She even bought furniture online once.
“Now that everything’s online, it’s a lot easier to shop. Even SM and Robinsons malls are on Lazada or Shopee, or have their own e-commerce sites,” she said over Facebook Messenger on Nov. 18.
“I really don’t mind paying for shipping or delivery fees because I’d rather spend extra than risk exposure outside.”
Before COVID-19, malls would typically be packed as the weather turned cold, but the pandemic has chased foot traffic away, calling into question retailers’ ability to survive without revenue from the year’s busiest shopping season. ....

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