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Customer service is 'completely transformed' by AI, says Intercom's product chief

Intercom launches Fin AI Copilot, the second step in its strategy to reinvent itself and transform customer service and support with an 'AI-first' approach. ....

Eoghan Mccabe , Paul Adams , Chief Product Officer , Machine Learning Powered , Resolution Bot , Large Language Model Based ,

Automated Customer Service: Pros, Cons and Best Practices

Automated Customer Service: Pros, Cons and Best Practices
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Customer Support , Resolution Bot ,

Q&A: What happened when a chatbot provider upgraded to ChatGPT?

Fergal Reid, director of machine learning at Intercom, whose customer support software is used by 25,000 enterprises, just rolled out some new features for clients powered by ChatGPT. It turns out that there are still some things to get better. ....

Fergal Reid , San Francisco Based , Lyft Business , Resolution Bot , Google Docs ,

It's hip to exercise in the New Year

I may have sprained something while writing this column. ....

Mitch Teich , Mitch Teich Program Host , Program Host , New Year , Resolution Bot , Chocolate Riesen , Sugarhill Gang ,

Conversion rates up, employee costs down - Rebag merges online and in-store customer experience

Rebag has seen its conversion metrics rise by bringing chat into its e-commerce experience. ....

New York , United States , Rebag Shopify , Chief Client Officer , Comprehensive Luxury Appraisal Index , Artificial Intelligence , Clair Search , Clair Report , Rebag Wallet , Resolution Bot , E Commerce ,