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NJ AG Hopes to Repair Allegedly False Solar Panel Claims Shining a metaphorical light on claims about solar panels, the office of New Jersey State Attorney General Gurbir S. Grewal has entered into a consent order compelling a company accused of deceptive advertising its solar panel products to change its tune. In addition to the nearly $70,000 monetary penalty imposed by the settlement, NRG Residential Solar Solutions will make changes to its business practices and sales claims. Notably, the settlement obligates NRG to enter into binding arbitration concerning pending claims and any complaints filed within one year from the settlement. The company will also uninstall its solar panels from the homes of two consumers at no cost as part of the settlement. ....
The attorney general for New Jersey announced Monday that NRG Residential Solar Solutions has agreed to pay about $69,000 to resolve allegations that it used deceptive sales practices to mislead consumers into leasing solar energy panels, failed to deliver promised energy savings, and made misrepresentations regarding servicing, installation, and financing in violation of New Jersey’s Consumer Fraud Act and other consumer protection regulations. As part of the settlement reached with the state’s Division of Consumer Affairs, NRG will change its policies and practices, and enter binding arbitration to resolve pending complaints from consumers who choose that option, as well as new consumer complaints, for a period of one year. NRG also agreed to offer two consumers who filed complaints with the division the option to have solar panels uninstalled and removed from their home at no cost. ....
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Press Releases AG Grewal Announces Settlement with NRG Residential Solar Solutions over Consumer Fraud Allegations in the Sale and Lease of Solar Energy Panels May 3, 2021, 11:07 am | in AG Grewal Announces Settlement with NRG Residential Solar Solutions over Consumer Fraud Allegations in the Sale and Lease of Solar Energy Panels NEWARK – As more consumers look for ways to improve their home’s efficiency with clean and renewable energy, Attorney General Gurbir S. Grewal today announced that Princeton-based solar company NRG Residential Solar Solutions LLC (“NRG”) has agreed to pay approximately $69,000 to resolve allegations that it used deceptive sales practices to mislead consumers into leasing solar energy panels, failed to deliver promised energy savings, and made misrepresentations regarding servicing, installation, and financing in violation of New Jersey’s Consumer Fraud Act and related consumer protection regulations. ....