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A comprehensive guide to the hotel customer data platform

At the risk of stating the obvious, hoteliers are in business to make money. But the foundation of the business is offering your guests a positive experience in exchange. A significant portion of your efforts to bring in more revenue hinge on understanding what your guests are looking for and finding the most efficient way to offer it to them. ....

United States , Ojai Valley , Customer Data Platform , Customer Data , Customer Relationship Management , Relationship Management , Advanced Profile Synthesis , Ojai Valley Inn , Botanic Sanctuary Antwerp , Vintage Hotels , Reservation Sales , Guest Data Platform ,

How Northview Hotel Group drove $40M in direct revenue with Revinate

Northview Hotel Group is a leading owner and operator of remarkable hotels, resorts, and resort communities throughout the United States. The company is committed to providing guests with the highest level of service and luxury amenities while continuing to innovate and improve operations. ....

United States , Aditi Vermab , Northview Hotel Group , Revinate Inc , Reservation Sales , Revinate Marketing , Revinate Guest Feedback , Hotel Group , Guest Data Platform ,

IARE Partners with HSMAI to Expand Reach and Elevate Opportunities

The Hospitality Sales and Marketing Association International (HSMAI) has announced the integration of the International Association of Reservation Executives (IARE) membership and program of work into HSMAI. HSMAI will partner with IARE to elevate the role of contact centers as they continue to play an integral role in all commercial functions of the hospitality industry, and IARE will leverage HSMAI’s extensive network to expand its reach and grow networking opportunities for its constituents. ....

Roberta Gilbert , International Association Of Reservation Executives , Hospitality Sales Marketing Association International , Marketing Association International , Contact Center , Sales Leader Forum , Hospitality Sales , International Association , Reservation Executives , Michelle Lord , Reservation Sales , Marketing Strategy Conference , Adrian Awards ,

8 essential hotel call center metrics | By Karen Stephens

It’s time for performance reviews, and all eyes are on your call center. The team is about to find out if your reservation agents exceeded revenue goals and maximized direct bookings, or fell short. Wouldn’t it be helpful to explain your call center’s performance with consistent, reliable, and strategically collected data? ....

Reservation Sales , Guest Data Platform ,

How The Broadmoor uses Reservation Sales to increase outbound revenue

The Broadmoor is a legendary 700-room, Forbes Five-Star and AAA Five-Diamond resort in Colorado Springs with impeccable service and distinctive amenities. Here, the spirit of the West inspires the adventurer within, providing endless opportunities to explore the picturesque mountains, streams, and canyons. ....

United States , Sarah Stephens , Revinate University , Forbes Five Star , Colorado Springs , Revinate Reservation Sales , Reservations Manager , Revinate Reservation , With Revinate , Customer Success Manager , Reservation Sales , Guest Data Platform ,